Brand Review · Updated October 2026
NeoPost Letter Folding Machine Reviews: Quadient DS Series Compared
Neopost is now Quadient. Here’s an honest look at every current DS-series folder inserter, the older Neopost models you’ll still find used, what they cost, what owners like and complain about, and how to avoid a bad lease.
Home › Reviews › NeoPost (Quadient)
Best for small offices
DS-40i
Best overall
DS-64i
Best for mailrooms
DS-85i
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Is Neopost the same company as Quadient?
Yes. Neopost rebranded as Quadient in 2020, and its DS-series folder inserters continue under the Quadient name. Current models such as the DS-40i, DS-64i and DS-85i are the successors to Neopost machines like the DS-35, DS-63 and DS-75.
Quadient is a French-headquartered mailing and business-communications company and one of the largest makers of postage meters and folder inserters. In the U.S., its machines are sold, leased and serviced mainly through a network of authorized dealers.
Key point: almost every Neopost/Quadient DS machine is a folder inserter that folds, stuffs and seals. If you only need paper folded, a dedicated folder from Martin Yale or Formax will cost far less.
Are Neopost (Quadient) letter folding machines any good?
The machines are good: easy touchscreen setup, dependable folding and inserting, and barcode-based document integrity on mid-range models. The weak spot is the buying experience. Most negative customer reviews are about leases, billing and service, not the equipment.
What owners like
- Guided touchscreen setup; jobs in under a minute
- Stored jobs (15 on entry models, 50 on mid-range)
- Barcode reading and double-document detection
- Clear upgrade path from DS-40i to DS-95i
Common complaints
- Long leases with auto-renewal
- Billing disputes and early-termination fees
- Service quality varies by dealer
- No published prices; you must request quotes
Customer reviews in context: reviews posted on Trustpilot under the old neopost.com name average about 1.9 out of 5 from 29 reviews (as of October 2026). Nearly every complaint concerns contracts, billing or service rather than how the machines run. The takeaway isn’t to avoid Quadient; it’s to compare dealers and read the lease before you sign.
What Quadient (Neopost) folder inserters are available?
Quadient’s current DS lineup runs from the DS-40i for up to about 5,000 envelopes a month to the DS-1200 G5iQ for more than a million. Most offices choose between the DS-40i, DS-64i, DS-67iQ, DS-77 iQ, DS-85i and DS-95i.
| Model | Rated speed | Monthly volume | Best for | Price tier* |
|---|---|---|---|---|
| DS-40i | 1,350 envelopes/hr | Up to 5,000 | Small offices | Entry |
| DS-64i | 2,500 envelopes/hr | 15,000 – 20,000 | Growing offices | Mid-volume |
| DS-67iQ | ~2,500 envelopes/hr | Up to 20,000 | Busy offices | Mid-volume |
| DS-77 iQ | ~4,300 envelopes/hr | Up to 40,000 | Billing and statement runs | Mid-volume |
| DS-85i | 4,000 envelopes/hr | Up to 60,000 | Mid-size mailrooms | High volume |
| DS-95i | ~4,300 envelopes/hr | Up to 80,000 | Heavy mailrooms | High volume |
| DS-180i | ~12,000 envelopes/hr | Up to 180,000 | Production mail centers | Production / custom |
| DS-700 iQ / DS-1200 G5iQ | ~12,000 envelopes/hr | 300,000 to 1M+ | Service bureaus, enterprise | Custom quote |
*Speeds and volumes are Quadient’s published figures; rated speeds are maximums. Quadient does not publish prices, so tiers refer to the price ranges in the cost section below. Swipe sideways on a phone to see every column.
How does each Quadient folder inserter perform?
The DS-40i is a simple small-office machine, the DS-64i and DS-67iQ are the sweet spot for most growing offices, and the DS-77 iQ through DS-95i serve billing departments and mailrooms. Each review covers speed, volume, strengths and trade-offs.
Quadient DS-40i
1,350 envelopes/hrUp to 5,000/month2 sheet feeders + optional insert15 stored jobs
Quadient’s entry folder inserter replaces the Neopost DS-35. A 5″ color touchscreen with guided setup lets anyone run a job in under a minute, and it holds 100 documents and envelopes at a time. Ideal for invoices and letters in a small office.
Pros: easy to learn, compact, low entry cost. Cons: small trays mean frequent reloading; no barcode reading in the base setup.
Quadient DS-64i
2,500 envelopes/hr15,000–20,000/monthBarcode scanner50 stored jobs
Nearly twice the speed of the DS-40i, with a 7″ touchscreen, wizard setup, a 325-document feeder and a full-page scanner that reads barcodes to keep variable-page statements together. Connects by Wi-Fi or LAN. The best fit for most offices mailing invoices and statements every week.
Pros: document integrity, easy setup, network connectivity. Cons: single document feeder in the base configuration; dealer-only pricing.
Quadient DS-67iQ
~2,500 envelopes/hrUp to 20,000/month
A newer step-up from the DS-64i in Quadient’s “iQ” generation, built for busier offices that want more feeding flexibility at the same speed class. Ask your dealer to compare its configuration directly with the DS-64i.
Pros: newer platform, more headroom at 20,000 a month. Cons: same rated speed as the DS-64i; confirm the added features are worth the price.
Quadient DS-77 iQ
~4,300 envelopes/hrUp to 40,000/month
The successor to the popular Neopost DS-75/DS-75i (which ran about 3,800 envelopes an hour). It jumps to mid-volume speed for offices running regular statement and billing mailings.
Pros: big speed jump over the DS-64i class. Cons: larger footprint and higher lease payment.
Quadient DS-85i
4,000 envelopes/hrUp to 60,000/monthReload on the fly
Built for mid-size mailrooms running mixed documents and envelope sizes. Flexible feeders (including the high-capacity MaxiFeeder option), reload-without-stopping, barcode verification, double-feed prevention and 50 stored jobs.
Pros: high capacity and accuracy for complex jobs. Cons: more machine than small offices need.
Quadient DS-95i
~4,300 envelopes/hrUp to 80,000/monthUp to 7 feeders
The top of Quadient’s mid-range, with automatic Load’n Go setup, a 10″ touchscreen, up to seven feeders, 6 x 9 envelope support and remote diagnostics. A strong fit for heavy billing and healthcare statement work.
Pros: most feeders and capacity before production systems. Cons: large floor footprint; production-tier investment.
Production systems: DS-180i, DS-700 iQ, DS-1200 G5iQ
Modular inserting systems rated around 12,000 envelopes an hour for 180,000 to more than a million pieces a month. These are configured and priced per installation. See our commercial letter folding machines page for how production systems compare.
Get Quadient quotes from more than one dealer
Compare Quadient pricing and lease terms alongside Pitney Bowes, Formax and FP in one free request. No obligation.
What about older Neopost models like the DS-35, DS-63 and DS-75?
Older Neopost machines have been replaced by Quadient’s DS-i and iQ models but are still common on the used market, often for a few thousand dollars. They can be a bargain if a dealer refurbishes them and confirms parts and service are still available.
| Legacy Neopost model | Rated speed | Closest current model | Typical used price* |
|---|---|---|---|
| DS-35 | 1,350 envelopes/hr | DS-40i | Low; often under $2,000 |
| DS-62 / DS-63 | 2,200 envelopes/hr | DS-64i | ~$2,000 – $6,000 |
| SI-62 / SI-68 | ~2,200 – 3,800 envelopes/hr | DS-64i / DS-77 iQ | ~$6,000 refurbished |
| DS-75 / DS-75i | 3,800 envelopes/hr | DS-77 iQ | ~$4,000 – $12,000 |
| DS-90i | Mid-to-high volume | DS-95i | Dealer quote |
*Approximate ranges from 2026 dealer and marketplace listings; condition, configuration and warranty change the price. Not quotes.
Read our earlier Neopost DS-90i review, and before buying any older machine, use the inspection checklist in our used paper folding machines guide.
How much do Neopost and Quadient folder inserters cost?
Quadient doesn’t publish prices, but entry folder inserters like the DS-40i typically fall in the $4,000 to $10,000 range, mid-volume models roughly $12,000 to $30,000, and production systems $30,000 to $60,000 or more. Most are leased, commonly $100 to $300 a month for desktop models.
| Tier | Quadient models | Typical new price* | Typical lease* |
|---|---|---|---|
| Entry | DS-40i | $4,000 – $10,000 | $100 – $300 / month |
| Mid-volume | DS-64i, DS-67iQ, DS-77 iQ | $12,000 – $30,000 | $200 – $500 / month |
| High volume | DS-85i, DS-95i | $30,000 – $60,000+ | $400 – $1,000+ / month |
| Production | DS-180i, DS-700 iQ, DS-1200 G5iQ | Custom; often $100,000+ | Custom |
*Estimated ranges based on general market pricing for comparable folder inserters; not Quadient quotes. Configuration, feeders, software licenses and service plans change the price.
See full price breakdowns in our envelope stuffing machine cost guide, or consider a short-term rental for seasonal mailings.
What should I check before leasing a Quadient machine?
Check the term length, total cost, auto-renewal and early-termination clauses, annual rate increases, and exactly what service covers. These are the issues behind most negative Neopost reviews, and comparing more than one dealer is the best protection.
- ✓Term and total cost: multiply the payment by the months, then add fees.
- ✓Auto-renewal: know the notice window to cancel or return at end of term.
- ✓Early termination: get the buyout formula in writing.
- ✓Rate increases: ask whether payments or service fees rise each year.
- ✓Service coverage: response time, parts, labor, loaners and who your local technician is.
How does Quadient compare with Pitney Bowes and other brands?
Quadient and Pitney Bowes are the two biggest folder inserter brands, with similar speeds and volumes at each tier. Quadient is known for especially easy touchscreen setup; Pitney Bowes for its large national service network. Formax and FP often compete on price, and Martin Yale wins if you only need folding.
| Monthly volume | Quadient | Pitney Bowes | Formax |
|---|---|---|---|
| Up to ~5,000 | DS-40i | Relay 1000 | FD 6104 |
| ~5,000 – 20,000 | DS-64i, DS-67iQ | Relay 2500, 3500 | 6212 Series |
| ~20,000 – 80,000 | DS-77 iQ, DS-85i, DS-95i | Relay 4500, 5000 | 6406 Series |
| 120,000+ | DS-180i, DS-700 iQ | Relay 6000 – 8000 | FD 7104 Series |
Read the matching Pitney Bowes review and Martin Yale review, see all brands ranked in our best letter folding machines guide, or learn how inserters work in our envelope stuffing machines and automatic folder inserters guides.
Why compare local providers?
- Quadient pricing and lease terms vary by dealer
- See Quadient side by side with Pitney Bowes, Formax and FP for your volume
- Compare new, refurbished, lease and rental options in one free request
More buying tips are on our blog, and our guide to the types of paper folders explains every category.
Frequently asked questions about NeoPost letter folding machines
Is Neopost the same as Quadient?
Yes. Neopost rebranded as Quadient in 2020. The DS-series folder inserters continue under the Quadient name, so newer models such as the DS-40i, DS-64i and DS-85i are the successors to Neopost machines like the DS-35, DS-63 and DS-75.
Are Neopost (Quadient) folding machines good?
The machines are well regarded for easy touchscreen setup, reliable folding and inserting, and barcode-based document integrity on mid-range models. Most negative customer reviews are about leases, billing and service rather than the equipment, so compare dealers and read contract terms carefully.
Which Quadient folder inserter is best for a small business?
The DS-40i suits offices mailing up to about 5,000 envelopes a month at 1,350 per hour. The DS-64i is the better choice from about 5,000 to 20,000 a month, running 2,500 envelopes an hour with barcode reading.
How much does a Neopost or Quadient folder inserter cost?
Quadient sells and leases through dealers rather than publishing prices. Based on typical market pricing, entry folder inserters like the DS-40i fall in the $4,000 to $10,000 range, mid-volume models roughly $12,000 to $30,000, and production systems $30,000 to $60,000 or more. Desktop models commonly lease for $100 to $300 a month.
Do Neopost machines fold paper without inserting?
Most Neopost and Quadient DS models are folder inserters, but they can usually run in a fold-only mode. If you only need folding, a dedicated paper folder from Martin Yale or Formax is usually far cheaper.
Are older Neopost models like the DS-63 still worth buying used?
They can be inexpensive used, often a few thousand dollars, but older Neopost models may have limited parts and service. Buy refurbished from a dealer who confirms ongoing support and offers a warranty.
Should I lease a Quadient folder inserter?
Leasing is common and often bundles service, but read the term length, auto-renewal, rate increases and early-termination clauses before signing. Comparing quotes from more than one local dealer is the best protection against unfavorable terms.
Where can I get quotes on Neopost or Quadient machines?
Request free quotes through Letter Folding Machines. Tell us your monthly volume and documents, and we match you with local dealers who can quote Quadient alongside Pitney Bowes, Formax and FP options, including purchase and lease terms.
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